Refund Policy – Thomyle
Refund Policy – Thomyle™
We want you to love your Thomyle™ products. If something isn’t right, we’re here to help.
1. Hygiene & Safety Restrictions
Due to the intimate nature of our grooming devices and skincare products, we cannot accept returns of opened or used items.
Only unused, unopened, sealed products can be returned within 30 days of delivery.
2. Eligible Returns
To qualify for a return:
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Item must be unopened and unused
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Must be in original packaging
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Must include proof of purchase
Customer is responsible for return shipping costs.
3. Non-Returnable Items
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Used grooming devices
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Used skincare or hygiene products
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Gift cards
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Subscription renewals
4. Exchanges for Defects
If your product arrives damaged or defective:
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Contact us within 7 days
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Include a photo/video of the issue
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We will replace the item at no cost
5. Refund Processing
Once your return is received and inspected:
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Refunds are issued to your original payment method
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Processing time: 5–10 business days
